Privacy Policy

Privacy Policy for Hot Wheels Hub India (HW Hub India)

Effective Date: 28 Feb 2025

At HW Hub India, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by us and how we use it.

1. Information We Collect

We collect the following information when you visit our site or make a purchase:

  • Personal Information: When you place an order or subscribe to our newsletter, we collect personal details like your name, email address, phone number, billing address, and shipping address.
  • Payment Information: Payments are processed through secure payment gateways (like Razorpay, Paytm, or others). We do not store your credit card details but may collect transaction data to process orders.
  • Usage Data: We collect non-personal data such as IP address, browser type, device information, and cookies. This helps us improve your shopping experience.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process transactions and fulfil orders.
  • To send periodic emails for order updates, promotions, or product information.
  • To personalize and improve your shopping experience.
  • To comply with legal obligations (such as for tax or fraud prevention purposes).

3. Cookies and Tracking Technologies

We use cookies to enhance user experience on our website. Cookies are small files placed on your device to remember your preferences, improve site functionality, and analyse usage. You can adjust your browser settings to decline cookies, but this may affect your ability to use certain features of our site.

4. Sharing of Information

We respect your privacy and do not share your personal information with third parties, except in the following cases:

  • To process payments (with trusted payment processors like Razorpay, Paytm, etc.).
  • To deliver products through shipping companies (e.g., India Post, BlueDart, etc.).
  • When required by law or regulatory authorities.

5. Data Security

We implement a variety of security measures to protect your personal data, including encryption and secure servers. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. User Rights / Dispute Resolution

As an Indian resident, you have the following rights under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011:

  • The right to access the information we hold about you.
  • The right to update or correct any personal data.
  • The right to request the deletion of your personal information, subject to legal and business requirements.

We take your privacy seriously and aim to resolve any concerns you may have. If you have any complaints, questions, or concerns about how we handle your personal information, please contact us at hwhubindia@gmail.com.

7. International Users and Data Transfers

If you are accessing our website or using our services from outside India, please be aware that your information may be transferred, processed, and stored in India or other countries. By using our services, you consent to the collection, transfer, processing, and storage of your information in accordance with this Privacy Policy.

  • Data Protection Laws: If you are a resident of the European Union (EU), United Kingdom (UK), or another region with strict data protection laws, please note that we comply with applicable laws, including the General Data Protection Regulation (GDPR), to protect your personal data.
  • Cross-border Data Transfers: We may share your data with third-party services located outside of India for processing purposes. In such cases, we ensure that appropriate safeguards are in place to protect your data. These safeguards include standard contractual clauses or other legal mechanisms as required by applicable data protection laws.
  • Your Rights (For International Users):
    • You may have rights to access, correct, or delete your personal data in accordance with applicable law, such as GDPR (for EU users).
    • If you wish to exercise these rights or have concerns regarding our handling of your personal data, please contact us using the information provided in the Dispute Resolution section above.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. Please be aware that we are not responsible for the privacy practices of such sites. We encourage you to review the privacy policies of these third-party websites.

9. Changes to This Privacy Policy

We may update our privacy policy from time to time. When we do, we will post the updated policy on this page and update the "Effective Date" at the top. We encourage you to review this privacy policy periodically for any changes.

10. Contact Us

If you have any questions regarding this Privacy Policy or would like to update your information, please contact us at:

Email: hwhubindia@gmail.com